Cancellation policy

Some items in our store may be offered to you as a pre-order.

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect full payment at checkout. 
You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Preorder items  are not physically in our inventory yet though they will be shortly and are available for purchase with shipment beginning when they arrive to us.  Some of these items are still being made, some are made but have not yet arrived to us, and some are made to order.  If you purchased other ready to ship items along with a preorder item, we hold all items to ship once the Preorder items are in our hands. We do our best to estimate the time frame but there may be issues out of our control that can cause a delays.